A reliable water supply is one of the first things you need when setting up a new home or property. If your property does not already have a water connection, you can apply for a Delhi Jal Board (DJB) new connection to access the city’s water supply network. This blog covers the eligibility requirements, documents you need, applicable charges, and the steps involved in completing your application.
Delhi Jal Board New Connection
A Delhi Jal Board (DJB) new connection is the process of obtaining a fresh water supply connection for a property that does not already have an active DJB water connection. It allows eligible property owners or occupiers to receive water through the DJB distribution network and have the connection registered for billing and other water-supply services.
Who Can Apply for a Delhi Jal Board New Connection?
Delhi Jal Board connection eligibility can vary depending on factors such as the property type, ownership status, and land-related conditions. Here is a look at the key eligibility criteria for application:
- Property owners: Owners of residential or other eligible properties can apply for a new Delhi Jal Board connection.
- Tenants or occupiers: If you are a tenant, you can apply by providing valid occupancy documents and the property owner's consent or NOC.
- Residential and other premises: Both residential and commercial properties are eligible for a water connection with Delhi Jal Board, in accordance with terms and conditions.
- DJB infrastructure availability: The property should be located in an area where Delhi Jal Board's water supply network is available or has been extended.
- Property and applicant details: You need to provide relevant details such as property address, property type, ownership or occupancy information, plot area and built-up area, along with required identity documents.
- Outstanding dues: If you have any previous water charges or dues associated with the property, they may need to be cleared before the new connection is sanctioned.
Documents Required for a Delhi Jal Board New Connection
| Document | Purpose |
|---|
| Identity proof | Verifies the applicant |
| Address/property proof | To verify the property address |
| Ownership/occupancy proof | Confirms the applicant's association with the property |
| Applicant photograph | Used for application/verification |
| Property-related documents | Helps process the connection |
| NOC from Owner | Required if the applicant is not the property owner |
| NOC from MCD | Required if a commercial property is located in a residential area |
| Other applicable documents | May be required depending on connection category |
Delhi Jal Board New Connection Application Process
The Delhi Jal Board (DJB) new connection application process involves several steps related to eligibility, submission of documents, and the verification process before installation. The general process can be followed through these steps:
Step 1: Visit the website and verify your number
- Visit the official DJB website and click New Connection. Enter your mobile number to receive the OTP and start the registration process.
Step 2: Select the ZRO location
- Select the ZRO location corresponding to your residential constituency.
Step 3: Choose the type of request
- Under Type of Request, select the applicable option, and you can select the type of connection as well.
Step 4: Enter applicant details
- Under Details of Applicant, enter your First Name, Middle Name, Last Name, and Father/Husband Name.
- If applying on behalf of a government organisation, select the Govt. Organisation option and provide the organisation's name and government ID proof.
- A passport-size photograph in JPG, JPEG or PNG format (under 1 MB) may be uploaded.
Step 5: Provide contact details
- Enter your Email ID and Mobile Number. You may also provide your Office Number.
Step 6: Provide property address
- Enter the property Address and PIN Code. Select the Locality, Sub-locality, Assembly and Ward from the available options and provide other applicable property details.
Step 7: Enter property and connection details
Fill in the required information, including:
- Property Type
- Number of Floors
- Plot Area
- Built-up Area
- Water Connection Category – Domestic, Commercial or Industrial
- Water connection used by – select the applicable category for identification/tagging.
Step 8: Provide bank details
Enter your Bank Name, Branch Name, IFSC Code and Bank Account Number under the Bank Details section. These details are non-mandatory.
Step 9: Apply for Rain Water Harvesting certificate, if applicable
- If you want to apply for an RWH Adequacy Certificate, select the relevant option, enter the required details and upload the approved building sanction plan.
- The RWH-related requirement should also be checked based on the applicable property size and current DJB rules.
Step 10: Upload the required documents
Upload scanned copies of the applicable documents, including:
- Proof of Identity – such as Aadhaar Card, PAN Card, Passport, Driving Licence or Voter ID.
- Self-Declaration Signed Document – required where there is no registered ownership document.
- Property Ownership Document – such as a registered sale deed, conveyance deed, perpetual lease deed, allotment letter or other accepted ownership proof.
- Other documents, wherever applicable, such as NOC from the owner.
- Government ID proof, if applying on behalf of a government organisation.
Step 11: Upload signature and complete the declaration
- Upload your signature in JPG, JPEG or PNG format; the signature is mandatory.
- Read the Declaration/Undertaking, enter the text shown in the CAPTCHA and complete the required declaration.
Step 12: Submit the application for preview
After entering all the required information and uploading the documents, click Preview to review the application.
Step 13: Check and submit the application
Review the details displayed in the preview. You can edit the application if any information is incorrect. Once all details are accurate, submit the new connection request.
Step 14: Technical feasibility is assessed
DJB assesses whether the requested water or sewer connection can technically be provided; this assessment and sanction fall under the jurisdiction of the concerned Executive Engineer.
Step 15: The application is reviewed
The concerned ZRO/competent authority reviews the application and verifies whether the required conditions and documents have been fulfilled.
Step 16: Applicable charges are raised
- Once the application is approved, the ZRO office raises a demand for the applicable new connection charges.
- The applicant must deposit the amount mentioned in the new connection bill within 15 days or by the due date specified on the bill.
- If the payment is not made within this period, the sanction may be withdrawn. A fresh bill will be issued only if the ZRO is satisfied that there are reasonable grounds to do so.
Step 17: Get the connection installed
- After sanction, the applicant must arrange for the connection to be installed on the DJB distribution line through a DJB-licensed plumber or an agency employing licensed plumbers.
- The cost of carrying out this work is borne by the applicant/building proponent. Only a licensed plumber may carry out the connection work.
- DJB may levy a penalty under Schedule IV of the Delhi Water Board Act, 1998 if an unauthorised person executes the work.
Step 18: Receive Connection Details/Billing Information
- After installation, the applicant receives or can access the relevant connection and billing details such as your KNO/Consumer ID, which can be used for future water bill payments, account-related services and tracking the connection with Delhi Jal Board.
How to Apply for a DJB New Connection Offline?
You can apply for a new DJB connection by submitting the application at the concerned Zonal Revenue Office (ZRO) on any working day.
Step 1: Get the application form
Visit the DJB consumer portal to download the new connection application form. Alternatively, you can collect the form from the concerned ZRO office for a nominal fee of ₹10.
Step 2: Fill out the application form
Enter the required applicant, contact, property and connection details in the form.
Step 3: Attach the required documents
Self-attest the required documents such as identity proof, ownership/property documents and other supporting documents specified by DJB.
Step 4: Submit the application at the ZRO office
Submit the completed application form along with the required documents at the concerned ZRO office on a working day.
Step 5: Keep the acknowledgement
After submitting the application, collect and retain the acknowledgement or receipt provided by the ZRO office for future reference and application tracking.
Step 6: Wait for verification and further processing
DJB will verify the application and assess the technical feasibility of the connection.
Delhi Jal Board New Connection Charges
The following charges apply when you are registering for domestic new water connections:
| Charge | Amount |
|---|
| Application fee for water connection | ₹10 |
| Opening fee – Water connection | ₹250 |
| Trade advance | ₹5,000 |
| Occupier security – Water | ₹500 |
| Road restoration charges – Water | ₹1,600 |
| Water meter security | ₹400 onwards |
| Development charges up to 50 sq/m | ₹45,000 |
| Development charges beyond 50 sq/m | ₹1,00,000 |
Water Connection Charges
The following charges apply to domestic water connections based on monthly water consumption:
| Monthly Consumption (in KL) | Service Charge (₹) | Volumetric Charge (₹/KL) |
|---|
| Up to 20 | 146.41 | 5.27 |
| 20–30 | 219.62 | 26.36 |
| Above 30 | 292.82 | 43.93 |
Note: A sewer maintenance charge of 60% of the water volumetric charge is also applicable.
Water Meter Installation and Security Charges
- Whether a meter is required: A water meter is used to measure consumption for billing. You should follow the meter requirements applicable to your connection category.
- Who installs the meter: Delhi Jal Board specifies that a licensed plumber or an agency with DJB-licensed plumbers should carry out the work, with the applicant generally bearing the cost. If DJB provides the meter, applicable meter security and monthly meter rent are charged. For a private meter, DJB does not charge meter rent.
- Meter readings and billing: For a functional metered connection, water consumption charges are calculated based on the volumetric consumption recorded by the meter. Domestic connections are normally billed bi-monthly, while bulk connections are generally billed monthly. The bill can also include service charges, sewerage maintenance charges, meter rent, arrears and other applicable charges.
Meter Charges Based on Meter Size
The applicable meter charges vary depending on the size of the water meter required for the new connection. Here are the rates:
| Meter Size | Meter Security | Monthly Meter Rent |
|---|
| 15 mm | ₹400 | ₹20 |
| 20 mm | ₹800 | ₹20 |
| 25 mm | ₹1,000 | ₹30 |
| 40 mm | ₹1,600 | ₹40 |
| 50 mm | ₹2,700 | ₹40 |
| 80 mm | ₹3,400 | ₹50 |
| 100 mm | ₹5,000 | ₹100 |
| 150 mm | ₹7,600 | ₹150 |
| 200 mm | ₹20,000 | ₹200 |
| 300 mm | ₹ 29,000 | ₹200 |
How to Calculate Your Delhi Jal Board Water Bill
The Delhi Jal Board water bill can be calculated based on your monthly water consumption in KL (kilolitres). The calculation includes the applicable service charge, volumetric charge and sewer maintenance charge.
Formula
DJB Water Bill = Service Charge + Volumetric Charge + Sewer Maintenance Charge
Where:
Volumetric Charge = Monthly Water Consumption × Applicable Volumetric Rate
Sewer Maintenance Charge = 60% × Volumetric Charge
Example 1: Consumption Up to 20 KL
If your monthly consumption is 15 KL:
Service Charge = ₹146.41
Volumetric Charge = 15 × ₹5.27 = ₹79.05
Sewer Maintenance Charge = 60% × ₹79.05 = ₹47.43
Total Bill = ₹146.41 + ₹79.05 + ₹47.43 = ₹272.89
Therefore, for 15 KL consumption, the estimated DJB bill is ₹272.89, before any other applicable charges.
Delhi Jal Board New Connection Customer Care
For assistance with your domestic water connection application, payment, documents or application status, you can contact Delhi Jal Board through its official customer care channels.
| Purpose | Contact Number |
|---|
| Water/Sewerage/Billing complaints | 1916 / 1800117118 |
| Whatsapp | 9650291021 |
| Control Command Centre Helpline Number | 8383068300 |
| WhatsApp No. for water logging / water tanker issues | 8383068300 |
How NoBroker Can Help With Delhi Jal Board Bill Payments
Once your Delhi Jal Board (DJB) water connection is active, you can use NoBroker Pay to manage your water bill payments alongside your other home-related needs in one place. There’s no need to switch between multiple platforms every time a bill is due. Simply add your DJB bill details on NoBroker Pay and follow the steps below to make your payment online:
Step 1: Open NoBroker Pay
Visit the NoBroker bill payment platform on the website or open the NoBroker app.
Step 2: Choose Water Bill Payment
From the available bill payment options, select Water Bill Payment to proceed.
Step 3: Select Delhi Jal Board
Choose Delhi Jal Board (DJB) as your water biller from the list of available providers.
Step 4: Enter your connection details
Enter the required DJB connection K. No. as mentioned on your water bill and continue.
Step 5: Check your bill
Review the bill details displayed on the screen, including the bill amount and other relevant information, to ensure they match your DJB bill.
Step 6: Make the payment
Select your preferred available payment method and complete the transaction securely.
Step 7: Save the confirmation
After the payment is successful, check the payment confirmation and save the receipt or transaction details for future reference.
Frequently Asked Questions
Q. Who can apply for a Delhi Jal Board new connection? Ans: A property owner or eligible occupier can apply for a DJB new water connection, subject to applicable eligibility requirements and document verification.
Q. Is a water meter mandatory for a DJB connection? Ans: Meter requirements depend on the applicable connection category. Where metering is applicable, consumption recorded by the meter can be used for calculating water charges.
Q. How long does it take to get a new DJB water connection? Ans: The processing time can vary depending on document verification, site inspection, technical feasibility and other requirements. Applicants should track their application status for updates.
Q. Can I get a DJB connection for a commercial property? Ans: Yes, eligible commercial and other non-domestic premises can apply for a connection under the applicable DJB category. The charges and requirements may differ from domestic connections.
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