Chennai Metro Water Bill Payment: Online and Offline, Register Complaint Online and Bill Calculation in 2024

Chennai's government has a fixed revenue system that levies taxes on the services provided to its citizens. One such taxation category is the Chennai water tax. The water tax administration comes under the Chennai Metro Water Supply and Sewerage Board (CMWSSB), which is responsible for all Chennai Metro water bill payments.

Chennai Metro Water Bill Payment: A Quick Info 

Here is the quick info table for Chennai Metro Water Bill Payment: 

Website	https://cmwssb.tn.gov.in/
Initiated by	Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB)
Address	No.1, Pumping Station Road, Chintadripet, Chennai-02.
Contact Number	044-2845 1300
Email	cmwssb@tn.gov.in
Working Days	Monday to Friday from 10 am to 3 pm
Complaint Cell	+ 044-4567 4567

Why is Water Taxed in Chennai?

Chennai Water Tax is subject to various taxes, including VAT and tap water taxes. These tariffs encourage businesses and households to use water more wisely. CMWSSB assesses water based on the total rental value of the property. 

Even though individuals may have access to water in nearby ponds, lakes, and rivers, it still costs a lot of resources to provide purified, chlorinated water piped in. If the user does not pay, the town municipality delivering the piped water is responsible for the expense. This indicates that less money is available for other crucial municipal services because the water subsidy is paid using municipal tax money.

Additionally, there is much room for waste, even with necessities like free power and water. People use six buckets of water for a bath or washing when two buckets would do because there is no cost associated with water use. Additionally, they continuously overfill the bucket with tap water. People misuse free resources that are available to them.

We must remember that there won't be money to invest in new water treatment and purification facilities for an expanding urban population unless a charge covers the expense of providing water. The revenue collected from the water taxation system is used to treat wastewater in the city.

Chennai Metro Water Tax Online Payment Facility

The Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB) provides a convenient online payment facility for water tax so that customers can pay their bills on time.   

The CMWSSB website offers online payment for Chennai metro water. Citizens can pay their bills on time from the comfort of their homes, so they don't have to visit a municipal corporation physically. This user-friendly platform enables citizens to pay their water taxes efficiently, securely, and transparently. 

An offline option is always available for Chennai water tax if you have problems using CMWSSB online payment.

How to Pay Chennai Metro Water Bill Payment on CMWSSB website?

Citizens of Chennai can pay their metro water bills online through the CMWSSB website. Here's a step-by-step guide for Chennai water tax online payment: 

Step 1: Visit the Chennai Metropolitan Water Supply & Sewerage Board website - https://chennaimetrowater.tn.gov.in/online_water_taxpayment.html 

Step 2: Click on the pay/check water tax button

Step 3: You will be directed to another page, where you will click on water tax and charge payment.

Step 4: Fill in your registered mobile number, email, and password if you’re an existing user. 

Step 5: Click the login button to enter the Chennai metro water bill payment portal. You can also check your CMWSSB bill payment status here.

Step 6: You will now be directed to another page where you will make the payment. Logging in using their mobile numbers is easier, as all the required details are there. Click on pay if you wish to pay using your mobile number. Otherwise, enter the area, bill number, division, and subdivision information and click the pay button. 

Step 7: A payment gateway page will open where you have to choose the mode of payment 

Step 8: Make the payment and take a printout of the receipt for future reference. Voila! Your Chennai metro water online payment is done and dusted!

Chennai Metro Water Tax Online Payment Through Quick Pay Option

If customers haven't signed up for the online payment of QuickPay for Chennai water tax, they can still pay their Chennai metro water bill. For instructions on how to pay your Chennai metro water bill, see below: 

Step 1: Visit the Chennai Metropolitan Water Supply and Sewerage Board online payment website as the first Step by clicking on this link

Step 2: Click on Water Tax and Charges Payment under Online Services when you visit the homepage. 

Step 3: Click Water Tax and Charges Online Payment when a new page appears. 

Step 4: Enter the CMC number in the Quick Pay box on the right side of the website. Select Proceed. If you are unsure of your consumer number, you can look it up using a mobile number.

Step 5: Next, decide whether to pay using a consumer or mobile number. 

Step 6: You will now arrive at the payment gateway screen, where you can choose your preferred payment method. A payment receipt should always be printed out.

Chennai Water Tax Payment Through UPI and Wallets

The CMWSSB online payment permits users to pay through wallets or UPI only on their website/payment gateways. The method of paying directly through wallets has not yet been rolled out. However, payments through Gpay, Phonepe, Paytm, and others are readily available on the website for easy transactions.

Chennai Water Tax Payment Offline Mode

While online payment of metro water tax in Chennai is a feasible option for most households and commercial spaces, you can also pay offline. 

1. To pay your Chennai metro water bill offline, you can also visit the Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB) during business hours. 
2. Area offices are open from 9 a.m. to 3 p.m., while depot offices are open from 8 a.m. to 11 a.m. 
3. Cash, a demand draft, or a crossed check drawn in favour of CMWSSB may be used for offline payments. You can check a list of online district and depot offices, such as cash counters.
4. Chennai metro water tax online payment has made the lives of people in the city substantially easy and reduced the burden of the age-old practice of taking the documents to government offices and getting your bill payment done. 

Chennai Metro Water Online Booking 

Here’s how to book Chennai Metro water online: 

1. Visit the website: https://dfw.chennaimetrowater.in/ 

2. If you’re a first-time user, register for dial for water from the website. Enter your details, such as zone, warden, bill number, and sub-code. 

3. After the registration process, under the book a water tanker option, enter your mobile number and click on generate otp button. 

4. Enter the Otp, select the capacity of the water tanker, select the date of delivery, then click on the submit button. 

5. Finally, pay through UPI, credit/debit cards or cheque.

Water Tanker Capacity and Charges of Chennai Metro:

Chennai Metro's water tanker capacity and costs vary based on service requirements. Tankers are available in different sizes to meet diverse needs, with pricing influenced by factors such as distance and volume. Efficient management ensures timely water supply to areas facing shortages, supporting urban water sustainability efforts.

Water Charges of Chennai Metro - Quick Info

Water Tanker Capacity	Price (₹)
	Domestic	Commercial
6 KL	475	735
9 KL	700	1050
19 KL	1200	1785

How to Register Complaints on the CMWSSB Website 

If you are facing any issue regarding Chennai corporation metro water tax, follow these steps to file a complaint on the CMWSSB website: - 

Step 1: Visit CMWSSB's official website. 

Step 2: Click the Register Your Complaints button on the landing page.

Step 3: You will be directed to a new page where you can choose to File complaints online, check the status of your complaints, or do so by phone.

Step 4: Complete the complaint form with the necessary information.

Step 6: Select "Save." Your grievance will be filed.

You can follow the first 3 Steps to check on the status of your complaint whenever you need to. 

CMWSSB Mobile Application for Complaint Registration

The CMWSSB mobile application streamlines complaint registration for water supply and sewage issues. Users can easily report problems, track the status of their complaints, and access essential services, enhancing efficiency and responsiveness in urban water management.

• Quick Registration: Users can easily register by providing basic information like name, mobile number, and email to pay water bills in Chennai.
• Simple Navigation: The app offers user-friendly navigation, allowing quick access to online payment tools on the homepage.
• Complaint Status: Users can check the status of their active complaints by logging in and entering their complaint number.
• Transaction History: The app lets users conveniently view their water bill payment history.
• Real-time Updates: The app syncs with the CMWSSB website, providing real-time payment status without needing to visit the site.

You can use the application to file concerns about the water supply. Metro Water is the name of the smartphone application created by the Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB).

Steps for Registering Complaint Online:

Step 1: download the app to your phone from the Play Store.

Step 2: Sign in with your username or mobile number and password. If you haven't already, create an account if you haven't already. 

Step 3: From the Individual complaint and General complaint options, choose the desired option. 

Step 4: Insert your grievance in the appropriate field. 

Step 5: Click "Submit." 

Later, you can use the same portal to see how your complaint progresses.

Chennai Metro Water Bill Payment Calculation

Users can compute the water tax fees on the CMWSSB website. To do so, log in to the website, then select Water Tax and Charges Payment from the list of online services. Click the Water and Tax Sewerage Tax Calculator button now. The half-yearly tax is determined by multiplying the Corporation of Chennai's annual rental value by 3.5%.

You must pay your water and sewerage tax/charges in August for every first half year and in February for the second half-year. 

How does the CMWSSB Calculate Water Charges?

The 1978 Chennai Metropolitan Water Supply and Sewerage Act mandates the installation of water meters. According to the Act, water meters would allow the Board to calculate how much the owner owes for water consumption based on actual consumption as documented by readings taken by the meter installed in the property. However, only the business circuit has seen success with water meter installation. 

No matter how much water a household uses, every household (individual houses, bungalows, and apartments with fewer than 50 units) that receives its water supply through pipelines from the Metro water agency pays a flat monthly fee of Rs 80 as water rates.

The Metro water organisation assesses a fee based on bulk water metering installed on the property for flats with more than 50 units. The fees are as follows, subject to a minimum of Rs 80 each month:  

Quantity consumed in total	Rate per kilolitre (in Rs)
Up to 10 kilolitre	Rs 4.00
11 to 15KL	Rs 16.00
16 to 25 KL	Rs 24.00
Above 25 KL	Rs 40.00

However, due to the lack of piped water in many areas of the city, inhabitants must rely on CMWSSB tankers** (in addition to other sources, including borewells and private tankers), which provide water at the following rates:

Capacity of lorry	Payment Tariff for domestic purposes (in ₹)	Rate per kilolitre (in ₹)
6 KL	475	79.17
9 KL	700	77.77
16 KL	1200	75

The white paper describes the current Metrowater scheme as unfair and regressive because it levies a flat rate for domestic connections, favouring those who live in large homes and use a lot of water but still pay the same rate as those who belong to the lower or middle economic strata and use a lot less water per person. 

The monthly sewer collection fee for domestic households is Rs 40. Residents of unconnected regions can reserve sewer lorries through CMWSSB for Rs 650 per 6000 litres to empty their septic tanks.

Pay Your Chennai Water Bill Payment With NoBroker

Chennai maintains a water tax of 1.5% of the assessed annual value. Sewerage tax is 5.5% of the annual assessed value simultaneously. You can apply for a new water connection, pay your metro water bill in Chennai, raise complaints, and more using this online platform. You can also submit a complaint or grievance using the Metro Water App, accessible on the Google Play Store. The information provided for CMWSSB online payment is enough to make your online water tax payment convenient. However, you can visit their official website to learn more about the procedure. Navigating through the website for Chennai metropolitan water supply online payment is one of the easiest procedures, thanks to the Government of Chennai and their efforts. You can easily pay your bills online with NoBroker Pay. Enjoy secure transactions and tracking of real-time payment history. Download the NoBroker app today!

FAQs About Chennai Metro Water Bill Payment