Chennai Metro Water Bill Payment: How to Pay Your Water Bill Online and Offline

The Government body in Chennai has a fixed revenue system by levying taxes on the services provided to its citizens. One such taxation category is the Chennai water tax. In Chennai, the water tax administration comes under the Chennai Metro Water Supply and Sewerage Board (CMWSSB), which is responsible for all Chennai metro water bill payments.

Why is Water Taxed in Chennai?

Water is subject to various taxes, including VAT and tap water taxes. These tariffs encourage businesses and households to use water more wisely. 

Even though individuals may have access to water in nearby ponds, lakes, and rivers, it still costs a lot of resources to provide purified, piped water that has been chlorinated. If the user does not pay, the town municipality delivering piped water is responsible for the expense. This indicates that less money is available for other crucial municipal services because the water subsidy is paid using municipal tax money.

Additionally, there is much room for waste, even with necessities like free power and water. People use six buckets of water for a bath or washing when two buckets of water would do because there is no cost associated with water use. Additionally, they continuously overfill the bucket with tap water. People misuse free resources that are available to them.

We must remember that there won’t be money to invest in new water treatment and purification facilities for an expanding urban population unless a charge covers the expense of providing water. The revenue collected from the water taxation system is used to treat wastewater in the city.

Chennai Water Tax Online Payment Facility

If you’re looking for payment of water tax in Chennai online, then you’re at the right place. You will get all the related information in this article.

Chennai metro water online payment option is available on the CMWSSB website, where citizens can pay their bills on time from the comfort of their homes. You don’t have to take the pain of physically visiting a municipal corporation for Chennai metro water payment.

An offline option is always available for Chennai water tax if you have problems using CMWSSB online payment.

Here’s a Step-by-Step guide for Chennai water tax online payment:

Step 1: Visit the Chennai Metropolitan water supply & sewerage board website – https://chennaimetrowater.tn.gov.in/online_water_taxpayment.html 

Step 2: Click on the pay/check water tax button

Step 3: You will be directed to another page, click on water tax and charge payment.

Step 4: Fill in your registered mobile number or email and password if you’re an existing user. 

Step 5: Click on the login button to enter the portal of Chennai metro water bill payment. You can also check your CMWSSB bill payment status here.
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Step 6: You will now be directed to another page where you will make the payment, it’s easier for the people logging in using their mobile number as all the required details would be there. Click on pay if you wish to pay using your mobile number. Otherwise, you have to enter the details about the area, bill number, division, and subdivision and then click on the pay button. 

Step 7: A payment gateway page will open where you have to choose the mode of payment 

Step 8: Make the payment and take a printout of the receipt for future reference. Voila! Your Chennai metro water online payment is done and dusted!

Chennai Metro Water Tax Online Payment Through Quick Pay Option

If customers haven’t signed up for QuickPay for Chennai water tax online payment, they can still pay their Chennai metro water bill. For instructions on how to pay your Chennai metro water bill, see below: 

Step 1: Visit the Chennai Metropolitan Water Supply and Sewerage Board online payment website as the first Step by clicking on this link
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Step 2: Click on Water Tax and Charges Payment under Online Services when you get to the homepage. 

Step 3: Click Water Tax and Charges Online Payment when a new page appears. 

Step 4:  Enter the CMC number in the Quick Pay box on the right side of the website. Select Proceed. You can use a mobile number to look for your consumer number if you are unsure of it.

Step 5: Next, decide whether to pay using a consumer number or a mobile number. 

Step 6: You will now arrive at the payment gateway screen, where you can choose your preferred method of payment. A payment receipt should always be printed out.

Chennai Water Tax Payment Through UPI and Wallets

The CMWSSB online payment permits the users to pay through the wallets or UPI only on their website/payment gateways. The facility of paying directly through wallets has not been rolled out yet. However, payments through Gpay, Phonepe, Paytm and others are readily available on the website for easy transactions.

Chennai Water Tax Payment Offline Mode

While metro water tax online payment in Chennai is a feasible option for most households and commercial spaces, you can also go to the Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB) during business hours to make your Chennai metro water bill payment offline. Area offices are open from 9 am to 3 pm, while depot offices are open from 8 am to 11 am. Cash, a demand draft, or a crossed check drawn in favour of CMWSSB may be used for offline payments. 

You can check a list of online district and depot offices: cash counters.

Chennai metro water tax online payment has made the lives of people in the city substantially easy and reduced the burden of the age-old practice of taking the documents to government offices and getting your bill payment done. 

How to Register Complaints on the CMWSSB Website 

If you are facing any issue regarding Chennai corporation metro water tax, follow these steps to file a complaint on the CMWSSB website: – 

Step 1: Visit CMWSSB’s official website. 

Step 2: Click on the Register Your Complaints button on the landing page.

Step 3: you will be directed to a fresh page where you have to choose from- File complaints online, check the status of your complaints, or do so by phone.

Step 4: Complete the complaint form with the necessary information.

Step 6: Select “Save.” Your grievance will be filed.

You can follow the first 3 Steps to check on the status of your complaint whenever you need. 

CMWSSB Mobile Application for Complaint Registration

Features: The CMWSSB mobile app, introduced by the Chennai Metropolitan Water Supply and Sewerage Board, has several incredible features and advantages that make it convenient for users to find the information they need in just a couple of clicks. The list of features is provided below. 
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Quick Registration: The CMWSSB mobile app makes it very simple for users to pay their water bills for the Chennai metro area. They must register by giving some simple information, like their name, mobile number, email address, etc., and then follow the instructions. 

Simple Navigation: The CMWSSB smartphone app offers the convenience of simple navigation. On the app’s homepage, users may discover all the tools they need to pay their Chennai metro water online payment.

Complaint Status: App users can easily check the status of their active complaints by logging into the CMWSSB mobile app and entering their complaint number. 

Transaction History: Users can quickly check the status of their Chennai metro water bill payments via the CMWSSB mobile app to obtain their transaction history. 

Real-time Updates: The CMWSSB website and mobile app are synchronised. Users of the app can monitor the status of their Chennai metro water bill payment without visiting the website. They only need to launch the mobile app on their smartphone to access payment information.

To file concerns about the water supply, you can use the application. Metro Water is the name of the smartphone application created by the Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB). Let’s examine the Steps involved in making a complaint: – 
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Step 1: download the app to your phone from the Play store.

Step 2: Sign in with your username or mobile number and password. If you haven’t already, create an account if you haven’t already. 

Step 3: From the Individual complaint and General complaint options, choose the desired option. 

Step 4: Insert your grievance in the appropriate field. 

Step 5: Click “Submit.” 

Later, you can use the same portal to see how your complaint is progressing.

Chennai Metro Water Bill Payment Calculation

On the CMWSSB website, users can compute the water tax fees. To compute the fees, log in to the CMWSSB website, then select Water Tax and Charges Payment from the list of online services. Click the Water and Tax Sewerage Tax Calculator button now. The annual rental value of the Corporation of Chennai multiplied by 3.5% is the formula used to determine the half-yearly tax.

You must pay your water and sewerage tax/charges in August for every first half-year and in February for the second-half year. 

How does the CMWSSB Calculate Water Charges?

The 1978 Chennai Metropolitan Water Supply and Sewerage Act mandatesthe installation of water metres. According to the Act, water metres would allow the Board to calculate how much the owner owes for water consumption based on actual consumption as documented by readings taken by the metre put in the property. However, only the business circuit has seen success with water metre installation. 

No matter how much water a household uses, every household (individual houses, bungalows, and apartments with fewer than 50 units) that receives its water supply through pipelines from the Metro water agency pays a flat monthly fee of Rs 80 as water rates.

The Metro water organisation assesses a fee based on bulk water metering installed on the property for flats with more than 50 units. The fees are as follows, subject to a minimum of Rs 80 each month:  

Quantity consumed in total	Rate per kilolitre (in Rs)
Up to 10 kilolitre	Rs 4.00
11 to 15KL	Rs 16.00
16 to 25 KL	Rs 24.00
Above 25 KL	Rs 40.00

However, due to the lack of piped water in many areas of the city, inhabitants must rely on CMWSSB tankers** (in addition to other sources including borewells and private tankers), which provide water at the following rates:

Capacity of lorry	Payment Tariff for domestic purposes (in ₹)	Rate per kilolitre (in ₹)
6 KL	475	79.17
9 KL	700	77.77
16 KL	1200	75

The current Metrowater scheme is described in the white paper as unfair and regressive because it levies a flat rate for domestic connections, favouring those who live in large homes and use a lot of water but still pay the same rate as those who belong to the lower or middle economic strata who use a lot less water per person. 

The monthly sewer collection fee for domestic households is Rs 40. Residents who live in unconnected regions can reserve sewer lorries through CMWSSB for Rs 650 per 6000 litres to empty their septic tanks.

Chennai’s Water Tax Rate 

Chennai maintains a water tax at a rate of 1.5% of the assessed annual value. Sewerage tax is 5.5% of the annual assessed value at the same time. You can apply for a new water connection, pay your metro water bill in Chennai, raise complaints, and more using this online platform. You can also submit a complaint or grievance using the Metro Water App, which is accessible on the Google Play Store. The information provided for CMWSSB online payment is enough to make your online water tax payment convenient. However, you can visit their official website to know more about the procedure. Navigating through the website for Chennai metropolitan water supply online payment is one of the easiest procedures thanks to the Government of Chennai and their efforts. If you need expert help in anything related to real estate in Chennai, NoBroker is here to make your life easier! Our tax expert will guide you through Chennai metro water bill payments.

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