You can pay your CESC electricity bill online through the Calcutta Electric Supply Corporation website, mobile app, WhatsApp, or UPI platforms. CESC supplies electricity across Kolkata and surrounding areas of West Bengal, including Howrah, Hooghly, and parts of North and South 24 Parganas. You can also view your bill details, check the amount due, and download your payment receipt online. This blog explains how to view, download, and pay your CESC electricity bill online.
CESC Bill Payment at a Glance
You can pay CESC electricity bills online or offline. Before making a payment, this table gives you a quick overview of the available bill payment services, the details you may need, and the payment options supported by CESC:
| Particulars | Details |
|---|
| Electricity Provider | Calcutta Electric Supply Corporation |
| Service Area | Kolkata and parts of Howrah, Hooghly, North 24 Parganas and South 24 Parganas |
| Bill Payment Options | CESC website, mobile app, WhatsApp, UPI and other supported channels |
| Details Required | CESC consumer/account number |
| Payment Modes | UPI, debit/credit card, net banking and other available options |
| Receipt | Available after successful payment |
| Bill Status | Can be checked online |
Note: Payment options, supported payment modes, and other service details can change. Check the official CESC portal before making a payment.
What You Need to Pay Your CESC Bill
While the exact details required will vary for your CESC electricity bill payment, these include:
- 11-digit CESC Customer ID or Consumer Number. CESC uses both terms, Customer ID and Consumer Number, for the same 11-digit identifier in most contexts. Use whichever label the specific portal page requests.
- Registered mobile number, where required for authentication or payment-related communication
- Payment method, such as UPI, debit/credit card, net banking or other supported options
- Bill details, if you are checking the bill or payment status before making a payment.
How to Apply for a New CESC Electricity Connection?
If you are moving into a new property or need a fresh CESC electricity connection, you can apply online through the CESC website with the help of the following steps:
- Step 1: Visit the official CESC website, hover to the customer zone and open New Connection / Addl. Load / Shifting
- Step 2: Register as a new user by providing the required details. CESC sends the login password to the registered email ID/mobile number.
- Step 3: Log in and fill the Annexure A application form with the required details about the applicant and premises.
- Step 4: Complete the self-certification and submit the application online.
- Step 5: Attend the inspection on the date communicated by CESC through your registered email ID.
- Step 6: Pay the required service charges and security deposit after CESC generates the consolidated bill following the inspection.
- Step 7: You will get the connection released after completing the required compliances and payment. It would typically be provided within 7 working days where Right of Way is not required.
CESC Bill Payment Methods
There are multiple ways to make CESC bill payments; these include:
Through the CESC Website and Mobile App
- Step 1: If you haven't already, create an account on the CESC website or mobile app. You can do so by providing details like your name, phone number, WhatsApp number, email, and password
- Step 2: Once logged in, go to the Consumers Zone, then the quick bill pay section
- Step 3: Then select the monthly bill option
- Step 4: Enter the required details, such as your customer ID and customer details, to retrieve your bill.
- Step 5: After reviewing your bill, select your preferred payment method. Options include credit/debit cards, net banking, wallets or other electronic payment methods.
- Step 6: Follow the prompts to complete the payment process. You may receive an OTP for verification if required. Once the payment is successful, you'll receive a confirmation message.
Through Your Nearest CESC Centre
You can pay your CESC bill offline through these following steps:
- Step 1: Visit the nearest CESC office or authorised bill collection centre. You can find your nearest CESC centre through the official CESC website's office locator
- Step 2: Provide your CESC bill or Customer ID to the counter staff for verification
- Step 3: Choose an available payment method, such as cash, cheque, demand draft, debit card or credit card, depending on the payment facility at the centre
- Step 4: Pay the outstanding bill amount and collect the payment receipt for your records.
CESC Electricity Tariff
CESC electricity rates vary by consumer category and monthly consumption. For low- and medium-voltage consumers, the FY 2025-26 tariff schedule specifies different energy charges and fixed/demand charges for domestic and commercial connections, which are as follows:
| Consumer Category | Monthly Consumption | Energy Charge |
|---|
| Domestic (Urban) - Rate G | First 25 units | ₹5.18/unit |
| Domestic (Urban) - Rate G | Next 35 units | ₹5.69/unit |
| Domestic (Urban) - Rate G | Next 40 units | ₹6.70/unit |
| Domestic (Urban) - Rate G | Next 50 units | ₹7.45/unit |
| Domestic (Urban) - Rate G | Next 50 units | ₹7.62/unit |
| Domestic (Urban) - Rate G | Next 100 units | ₹7.62/unit |
| Domestic (Urban) - Rate G | Above 300 units | ₹9.21/unit |
| Commercial (Urban) - Rate M(i) | First 60 units | ₹6.57/unit |
| Commercial (Urban) - Rate M(i) | Next 40 units | ₹7.24/unit |
| Commercial (Urban) - Rate M(i) | Next 50 units | ₹7.93/unit |
| Commercial (Urban) - Rate M(i) | Next 150 units | ₹8.49/unit |
| Commercial (Urban) - Rate M(i) | Above 300 units | ₹9.26/unit |
Note: The energy rates are from WBERC’s FY 2025-26 tariff order for CESC and remain subject to any subsequent regulatory orders. Domestic Rate G consumers also pay a fixed charge of ₹15 per kVA of sanctioned load per month, plus applicable monthly power-purchase cost adjustments and electricity duty. Eligible Lifeline consumers pay ₹4.07 per unit for the first 25 units.
How to Calculate Your CESC Electricity Bill
Your CESC electricity bill will be calculated using your tariff category, monthly consumption and sanctioned load, along with other charges and adjustments. A CESC bill includes energy charges, fixed charges, FPPAS, meter rent, government duty and can be calculated using this formula:
Total Bill = Energy Charge + Fixed Charge + FPPAS + Meter Rent + Government Duty ± Adjustments − Rebate
Suppose you consume 150 units in a month under the applicable domestic tariff:
- First 25 units × ₹5.18 = ₹129.50
- Next 35 units × ₹5.69 = ₹199.15
- Next 40 units × ₹6.70 = ₹268
- Remaining 50 units × ₹7.45 = ₹372.50
Total energy charge = ₹969.15
But this is not your final bill, the final one will also include fixed charges, FPPAS, meter rent and government duty, less any eligible rebate or other adjustments.
CESC Bill Payment Charges
CESC offers several online payment options, including UPI, mobile wallets, debit/credit cards, net banking, NEFT/RTGS, and BBPS. The distribution licensee bears the e‑payment gateway operating cost, and no separate convenience fee is charged from customers for these:
| Particulars | Details |
|---|
| E-payment gateway charges | Borne by CESC as per applicable tariff provisions |
| Online payment rebate | 1% of bill (excluding meter rent, taxes, duties, levies and certain arrears) if paid on or before the due date, for eligible consumers |
| Regular timely payment rebate | Up to 1% extra for eligible e‑payments made on or before the due date |
| Payment modes | UPI, mobile wallets, debit/credit cards, net banking and NEFT/RTGS |
Note: Rebate applicability, rates, and eligible e-payment modes vary by tariff year and consumer category. Refer to the latest CESC tariff order and your bill for current terms.
What Happens After You Pay Your CESC Bill?
Once your CESC electricity bill payment is successful, you will then receive a payment confirmation and transaction details. CESC will send an auto-generated transaction confirmation to your registered email ID or mobile number. You can then:
- Keep the acknowledgement or receipt for your records and future reference
- CESC provides a Last Payment Status option to check the latest payment details online
- If you pay a bill twice and the duplicate payment is confirmed, CESC will adjust the excess amount against the subsequent bills.
CESC Payment Failed, but Money Was Deducted
If your CESC bill payment fails but the amount has been deducted from your bank account or card, do not immediately pay the bill again. First, check the bill's latest payment status online. If the payment receipt is not available, wait at least 2 working days, then check the status again before retrying the payment.
- Among the Customer Zone options on the home page, use CESC's Latest Payment Status service with your 11-digit Consumer Number or Customer ID and check whether the payment has been recorded.
- If the amount was debited but the payment receipt has not been generated, CESC advises waiting for at least 2 working days before making another payment.
- If the payment is reflected, you can download or retain the payment receipt instead of paying the bill again.
- If the payment remains unsuccessful still and you need to make the payment again, CESC advises you to take up the previous unsuccessful transaction with your bank or card-issuing authority for a refund.
How to Get Help With a CESC Bill Payment?
If you have a question about your CESC electricity bill or face an issue while making a payment, you can contact CESC customer care using the following channels:
- Helpline Numbers:
- Customer Care: 1912
- Emergency Assistance: +91-33-2225-9157
2. Customer Care Email
Pay Your CESC Bill With NoBroker Pay
When your CESC bill is due, you can use NoBroker Pay to pay online without switching between payment methods. NoBroker Pay gives you another way to pay your CESC electricity bill online, so you can handle it along with your other utility payments from a single platform. NoBroker Pay uses the BBPS system for bill payments, so you can securely complete your bill payment from the same platform.
Pay your CESC electricity bill on NoBroker →
How to Pay CESC Bill
- Step 1: Log in to the NoBroker app or website and go to the NoBroker Payment & Rewards section
- Step 2: Choose Electricity bill from the available utility bill options
- Step 3: Choose CESC Limited as your electricity biller
- Step 4: Enter your 11-digit CESC Customer ID
- Step 5: Verify the customer details, outstanding amount and due date shown on the screen
- Step 6: Select your preferred available payment method and complete the transaction
- Step 7: Keep the payment confirmation or receipt for your records.
Frequently Asked Questions
Q. Can I pay my CESC bill without registering? Ans: Yes, you can pay your CESC bill without registering using their quick bill option. You will need your Customer ID to view the bill and make a payment without necessarily creating an account.
Q. How can I pay my CESC bill if I don't have the physical bill? Ans: You do not need a physical copy of your CESC bill to make an online payment. You can use your CESC Customer ID or Consumer Number to access your bill details and then make the payment.
Q. How long does an online CESC payment take to reflect? Ans: A confirmed CESC bill payment will likely reflect shortly after you make it, depending on the payment method and transaction status. If your account has been debited but the payment or receipt has not been updated, CESC advises waiting at least 2 working days and checking the payment status before making another payment.
Q. What happens if I pay my CESC bill twice? Ans: If a duplicate payment for your electricity bill is confirmed, CESC will adjust the excess amount against subsequent electricity bills.
Q. How can I get help if my CESC payment is stuck? Ans: If your CESC electricity payment is stuck, you should wait at least 2 working days to see if your payment was credited. After that, you can either contact CESC customer support or visit their nearest regional office.
Q. What is the late payment surcharge rate for CESC electricity bills? Ans: CESC charges a Late Payment Surcharge on the outstanding amount after the bill due date. For the first month of default, the base LPS rate is charged. For every successive month of delay, the rate increases by 0.5 percentage points, subject to a maximum of 3 percentage points above the base rate.
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Ritika is a content writer at NoBroker who writes practical guides on running a home, including paying utility bills, personal loans, household finance, repairs and home improvement. She explains each task in simple steps, with the charges, documents and official links a reader needs.
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