BWSSB Water Bill Payment Online and Offline, View Bill, Check Status and Download Receipt 2025

BWSSB water bill payment is convenient and straightforward for Bengaluru residents with multiple payment options. The Bangalore Water Supply and Sewerage Board (BWSSB) offers online and offline methods, making it easier for homeowners and tenants to stay updated and avoid late fees. Users can check bill details, view payment history, and complete transactions using secure digital platforms. Keep reading to know how! 

How to Apply for a New Water Connection in Bangalore?

Obtaining a new water connection from BWSSB involves a specific procedure, which includes submitting an application, verifying documents, paying the fee, and arranging for installation. 

General Steps to Apply for a New BWSSB Water Connection:

• Obtain the Application Form: Obtain the correct form from the jurisdictional BWSSB Assistant Executive Engineer (AEE) office or download it from the official BWSSB website (check availability).
• Gather Required Documents: You will typically need documents such as:
  • Proof of property ownership (Sale Deed, Khata Certificate/Extract).
  • Latest Property Tax Paid Receipt.
  • Building Sanction Plan (if applicable).
  • Occupancy Certificate (for buildings).
  • Identity and Address Proof of the applicant (Aadhaar Card, Voter ID, etc.).
  • No Objection Certificate (NOC) if required (e.g., for tenants, from the owner).
  • Plumbing plan/diagram for the internal connections.
• Fill out the Application Form: Complete the application with required details such as the property address, applicant information, and the type and size of connection needed.
• Submit Application and Documents: Submit the completed form and photocopies of all required documents to the concerned BWSSB AEE office. 
• Site Inspection: BWSSB officials may conduct a site inspection to assess the feasibility and requirements for the new connection.
• Fee Payment: Once the application is processed and approved, you will know the applicable fees. This usually includes connection fees, pro-rata charges, security deposit, meter cost, etc. Pay these fees through the designated methods, often via Demand Draft or online payment, if available.
• Connection Sanction: After payment of the fee and verification, BWSSB will sanction the new water connection.
• Installation: BWSSB or authorised plumbers will lay the service line and install the water meter.
• RR Number Allotment: Once the connection is active, you will be allotted a unique RR Number, which enables BWSSB online payment with RR Number.

How to Check Your BWSSB Water Bill?

The Bangalore Water Supply and Sewerage Board (BWSSB) offers a user-friendly online system for residents to conveniently check their water bill details before paying. Using your unique RR Number (Revenue Register Number), you can access your current bill status directly through the official BWSSB portal. Follow the steps below to check your BWSSB water bill online:

• Step 1: Visit the Official BWSSB Website: Go to the Bangalore Water Supply and Sewerage Board's official website at bwssb.karnataka.gov.in. Look for the section on bill viewing or quick payment services.
• Step 2: Navigate to the Bill Viewing Section: Locate the appropriate option under the homepage menu or the 'Services'/'Payments' tab—typically labelled as 'View Bill,' 'Know Your Bill,' or similar.
• Step 3: Enter Your RR Number: Input your unique RR Number as printed on your physical water bill. This number helps identify your specific water connection.
• Enter the CAPTCHA Code, click the submit button, and then click the view bill button.
• Step 4: Review Bill Details: The system will display your current water bill, including outstanding amount, due date, billing period, and water consumption details. 

How to View BWSSB Water Bill Payment History?

The Bangalore Water Supply and Sewerage Board (BWSSB) provides an online facility for registered users to access their water bill payment history easily. Follow the steps below to view your BWSSB water bill payment history:

• Step 1: Visit the BWSSB Official Portal: Go to the official website at bwssb.karnataka.gov.in.
• Step 2: Log in to Your Account: To access payment history, you must be a registered user. Use your RR Number, registered mobile number, username, and password to log in. If you haven’t registered, complete the sign-up process using your RR Number and contact details.
• Step 3: Access the Payment History Section: After logging in, navigate to your user dashboard and look for options such as ‘Payment History,’ ‘Transaction History,’ or ‘Account Statement.’
• Step 4: Select a date range (optional) and view payment details.
• Step 5: View Payment Details or download (optional): The system will display a list of all completed BWSSB water bill payments, including the transaction date, payment amount, transaction ID, and current status. You can also download them if you need it. 

How to Pay the BWSSB Water Bill Online?

The Bangalore Water Supply and Sewerage Board (BWSSB) offers multiple digital payment options through its official portal and various third-party platforms. Steps to pay BWSSB water bill online via official website:

• Step 1: Visit the Official Website: Go to the official website at bwssb.karnataka.gov.in.
• Step 2: Access the Payment Section: Locate the ‘Pay Online’, ‘Quick Pay’, or ‘BWSSB Online Payment’ section.
• Step 3: Enter Your RR Number: Input your unique Revenue Register (RR) Number accurately to fetch your current bill details. This number is essential for identifying your water connection.
• Step 4: Verify Bill Information: Once retrieved, verify the bill details displayed on-screen, including the outstanding amount, consumer name, and due date.
• Step 5: Choose Your Payment Method: Select a preferred mode of payment from the available options:
  • Net Banking (choose your bank from the list)
  • Credit Card (Visa, Mastercard, RuPay, etc.)
  • Debit Card (Visa, Mastercard, RuPay, etc.)
  • UPI (enter your UPI ID or scan a QR code)
• Step 6: Proceed to Payment Gateway: You will be redirected to a secure gateway like BillDesk or the official BWSSB payment interface.
• Step 7: Enter Payment Credentials and Authorise the Payment: Fill in your payment details (e.g., card information, UPI PIN, or bank credentials) securely. And verify using a OTP sent to your registered number/email. 

Alternative Online Payment Methods:

• Mobile Payment Apps: Popular apps like Google Pay, PhonePe, Paytm, and Amazon Pay offer quick payment features. To use them, go to the ‘Bill Payments’ or ‘Water Bill’ section, select BWSSB, enter your RR Number, and follow the prompts.
• Banking Portals: Several banks provide utility bill payment options via their internet banking platforms or mobile banking apps. Log in to your account and check whether BWSSB is listed under utility billers.

How to Pay the BWSSB Water Bill Without Registration?

Need to make a quick payment without logging into an account? BWSSB online payment without login is 100% possible with their 'Quick Pay' option. This is ideal for users who haven't registered on the portal or prefer a faster checkout process for their BWSSB water bill payment. You just need your RR number.

Steps for BWSSB Water Bill Payment Without Registration (Quick Pay):

• Access the BWSSB Portal: Go to the official BWSSB website (bwssb.karnataka.gov.in).
• Locate 'Quick Pay': Look for a specific link or button labelled "BWSSB Quick Pay," "Instant Pay," or similar. This is often distinct from the regular login section. You might find this on the homepage or under the 'Payments' menu.
• Enter RR Number: Input your BWSSB RR Number. This is key for BWSSB online payment with RR Number, even with quick pay.
• Enter Captcha (If Applicable): Fill in the security captcha code if prompted.
• Fetch Bill Details and Verify: Click "Submit" or "Fetch Bill." The system will display the outstanding amount and the consumer's name associated with the RR number.
• Select Payment Method and Pay the Bill: Choose your preferred mode (Net Banking, Credit/Debit Card, UPI). Confirm the details and click the payment button to initiate the payment of the BWSSB online water bill.

Using BWSSB quick pay is straightforward and requires only your essential RR number for identification.

How to Check BWSSB Water Bill Payment Status?

After making a payment online, it's wise to confirm that the payment has been successfully processed and reflected in BWSSB's records. Here is how to verify whether your BWSSB bill online payment process was successful.

Steps to Check BWSSB Water Bill Payment Status:

• Step 1: Visit the BWSSB Website: Navigate to the official portal.
• Step 2: Log In (Recommended): Log in to your registered account. Once logged in, navigate to the "Payment History" or "Transaction Status" section.
• Step 3: Use 'Check Payment Status' Feature (If Available): Some portals might have a dedicated feature where you can enter your RR Number and/or Transaction ID (from your payment receipt) to check the status directly without logging in. Look for links like "Track Payment Status."
• Step 4: Enter Details and View Status: Input your RR Number and, if required, the Transaction ID or date of payment. Submit the details, and the system should display the status of your recent BWSSB water bill payment.
• Step 5: Contact Customer Care (If Issues Persist): If the payment status isn't updated after a reasonable time (e.g., 24-48 hours) despite a successful transaction confirmation from your bank/app, contact BWSSB customer care with your payment details (Transaction ID, date, amount, mode of payment).

What are the 'Other Charges' in BWSSB Water Bills?

Your BWSSB bill isn't just for the water you consume; it often includes other charges levied by the board for various services and operational costs. Understanding these helps you pay your total BWSSB bill on time. 

Common 'Other Charges' Found in BWSSB Water Bills:

Charge Type	Description
Meter Service Charge	A fixed monthly charge for the maintenance and reading of your water meter ranges from Rs. 30 to Rs. 150
Sanitary Charges	Charges related to the sewerage services are often linked to water consumption. They are either Rs. 100 or 25% of the water bill, whichever is higher.
Pro-rata Charges	Charges levied, often on new or modified connections, towards the capital cost of the sewerage infrastructure. It starts from Rs. 250 to Rs. 600 per square meter.
Late Payment Penalty	An additional penalty is levied for delayed payments. The interest is in accordance with the BWSSB Act.
Inspection Fees	Charges for specific inspections requested by the consumer or mandated by BWSSB.

How to Contact BWSSB Customer Care/Helpline?

If you have queries about your bill, issues with BWSSB bill payment, service disruptions, or need assistance, BWSSB provides customer care channels for support. Then here is how you can connect with BWSSB

Ways to Contact BWSSB Customer Care:

• Helpline Number, commonly cited number is 1916 (toll-free)
• Alternatively, landline numbers- 080-22238888, 080-22233333, 080-22231005
• WhatsApp Helpline- 8762228888
• Email Support- bwssbcallcenter@gmail.com or bwssbcms@gmail.com
• Online Portal- In the “Lodge New Complaint” section
• Mobile Apps- In the “My Complaint” section
• Walk-in Centers / Sub-division Offices: For direct assistance, especially with complex issues or application submissions, visit your local BWSSB AEE (Assistant Executive Engineer) or AE (Assistant Engineer) office.

When contacting customer care, keep your RR Number handy, along with details of your query or complaint (e.g., BWSSB online payment transaction ID, description of the problem).

How to Register a Complaint Regarding Your BWSSB Water Bill?

In case of issues related to your BWSSB water bill, such as incorrect billing, service disruption, leakage, or sewer-related concerns, you can easily register a complaint using BWSSB’s comprehensive Complaint Management System (CMS). This web-based system is designed to streamline the complaint handling process and ensure prompt resolution by connecting you directly with the concerned engineers or departments.

BWSSB offers multiple channels for lodging a complaint: the web portal, mobile app, phone call, email, or even WhatsApp.

1. Register a Complaint via the BWSSB Web Portal

Website: www.bwssb.gov.in

Steps to Lodge a New Complaint Online:

• Visit the official portal, click on the phone icon, or find the “Lodge New Complaint” option on the homepage.
• Fill out the online complaint form with the following details:
  • Mobile Number
  • Name and Address
  • Choose the type of complaint (e.g., billing issue, water leakage)
  • Provide a brief description of the issue
  • Enter the security CAPTCHA and submit the complaint
• Once submitted, you will receive an acknowledgement on the screen with:
  • Complaint Reference Number
  • Type of Complaint
  • Service Station Name
  • Area Engineer’s Contact Details

You may also receive this information via SMS, making it easier to track the progress of the resolution.

2. Register a Complaint via the BWSSB Mobile App – My Complaint

The “My Complaint” mobile app allows smartphone users to raise and track complaints.

Key Features:

• Complaint by selecting the category and providing the RR number
• Track the status of your complaint in real-time
• Access water timings and service centre contact information
• Locate nearby kiosks for bill payments

3. Register a Complaint via Call 

You can also lodge complaints by calling BWSSB’s dedicated call center numbers:

• Short Code: 1916
• Landline Numbers:
  • 080-22238888
  • 080-22233333
  • 080-22231005

How It Works:

• The call centre executive records your complaint and shares a Complaint ID via SMS.
• The complaint is assigned to the respective area engineer, who is notified immediately.
• Once resolved, the engineer updates the call centre, and the executive follows up with the consumer to confirm resolution before closing the ticket.

4. Register a Complaint via Email

You can email your complaints or grievances directly to the BWSSB complaint team:

• bwssbcallcenter@gmail.com
• bwssbcms@gmail.com

Include your RR Number, contact details, area, and a brief description of the issue in the email.

5. Register a Complaint via WhatsApp

You can send your complaint details through WhatsApp to BWSSB’s dedicated number:

WhatsApp Number: 8762228888

This channel offers a faster response than phone calls. Once your message is received, the issue is forwarded to the designated engineer, and you’ll get updates as soon as it’s resolved.

Steps to Register a Complaint:

• Identify the Issue: Be clear about the specific problem – incorrect billing amount, meter reading issue, payment not reflected after BWSSB water bill pay online, leakage, no water supply, water quality issue, etc.
• Gather Information: Collect relevant details like your RR Number, the billing period in question, payment details (if applicable), and any supporting evidence (photos, previous bills).
• Choose Complaint Channel: You can either use their helpline number, email address, or visit the office in person to file your complaint. 
• Provide Details: Clearly state your RR Number, name, contact information, address, and a detailed complaint description. Please specify the month and year if you are experiencing a billing issue related to your BWSSB water bill.
• Follow-up: Check BWSSB's citizen charter for the timelines of your ticket (if available), and follow up using your complaint reference number through the same or alternative channels.
• Escalate (If Necessary): If the issue remains unresolved initially, you may need to escalate it to higher authorities within BWSSB, following their defined grievance redressal mechanism.
  

Frequently Asked Questions