Water bills are a regular part of managing a household, and keeping track of your Delhi Jal Board (DJB) bill helps you avoid missed due dates and outstanding payments. With online payment facilities, checking your bill and paying the amount due can be done digitally. This guide explains how to check your DJB bill, make payments online, access receipts and handle common payment issues.
Delhi Jal Board Bill Payment Online
Delhi Jal Board (DJB) offers an online payment facility through its official Revenue Management System (RMS) portal. Here is a list of required details for making payment through the portal:
- KNO: The KNO is a 10-digit number shown on your DJB water bill and is required to fetch bills. If you are unsure of your KNO number, DJB provides a “Know Your KNO” facility where you can search using your registered mobile number or address.
- Payment Details: Make sure to keep your preferred payment method ready, such as UPI, card, or net banking.
How to Pay Delhi Jal Board Bill Online?
Delhi Jal Board (DJB) allows consumers to view their water bill and make payments through its official DJB RMS Portal. Here is a step-by-step process on how to pay the bill:
Step 1: You need to visit the official website of the DJB RMS Portal and choose either “Pay Online” or “Pay Your Water Bill”.
Step 2: DJB's listed payment options include online payment gateways, BBPS and NEFT/RTGS.
Step 3: You need to enter your KNO and other details requested by the portal.
Step 4: Once your consumer details are verified, make sure to check the bill information, including the current bill amount, net amount payable and due date.
Step 5: You need to enter the required payment details and complete the authentication process. Wait for the transaction to be confirmed before closing the payment page.
Step 6: After a successful payment, save the transaction details and payment receipt for your records. You can also use the DJB portal's payment history to check previous transactions.
How to Pay Your Delhi Jal Board Water Bill Offline?
You can pay your Delhi Jal Board (DJB) water bill offline by visiting any of the board's zonal cash collection centres. Payments can be made between 9:30 AM and 2:30 PM on working days. Carry your latest water bill or note down your 10-digit KNO (K Number) so the staff can identify your water connection and outstanding dues. Confirm the amount payable and use the payment methods accepted at the centre. After paying, collect the receipt and keep it for future reference.
Delhi Jal Board Bill Payment Receipt
DJB lets consumers view previous water bill payment receipts online. Follow these simple steps to access your past payment records:
Step 1: You need to visit the DJB RMS portal and navigate to either “Pay Online” or “Pay Your Water Bill”.
Step 2: You can navigate to the “Information” section on the page and choose “View/print Latest Bill”.
Step 3: Enter your KNO (K Number) and registered phone number, then you will receive an OTP.
Step 4: Review the displayed bill and payment information to confirm that the payment has been successfully recorded.
Step 5: If a receipt download option is available for the transaction, select it to access your payment receipt.
What to Do If Delhi Jal Board Bill Payment Fails?
If your Delhi Jal Board bill payment fails, here are the steps you can follow to check the payment status, resolve the issue, and raise a complaint if required.
- Make sure to check your bank account, UPI app or card statement to confirm whether the payment amount was deducted.
- If the payment has failed but the amount was deducted, wait for the transaction to be reversed. The time taken can vary depending on the bank or payment service.
- If the transaction failed and no amount was deducted, you can try making the payment again through another available payment channel.
How to Raise a Complaint or Dispute
If the amount was deducted but not refunded, or your paid bill continues to show as unpaid, you can take the following steps:
- Visit the Pay Online service on the DJB RMS Portal and choose the online grievance facility for payment-related issues.
- You would need to add the registered phone number to receive the OTP.
- Keep these details ready when raising a complaint: KNO, payment date, transaction or receipt ID, payment amount, and proof of payment.
- You can also contact DJB through its official customer support channels if the online payment issue remains unresolved.
Delhi Jal Board Bill Payment Due Date and Late Payment
Checking the bill amount and due date can help you avoid several consequences. Here are the actions that will be taken if the bill remains unpaid:
- If water charges are not paid, both the water and sewerage connections may be disconnected.
- If the outstanding amount remains unpaid and no sufficient reason for non-payment is provided to the Zonal Revenue Officer (ZRO), further action can be taken.
- Under the Delhi Water Board Act, 1998, DJB may issue a warrant of distress or attachment if the outstanding amount and associated costs remain unpaid 30 days after notice.
Water Connection Charges
Delhi Jal Board (DJB) domestic water bills include a fixed service charge and a volumetric charge based on monthly water consumption. The applicable rates are listed below.
| Monthly Consumption (in KL) | Service Charge (₹) | Volumetric Charge (₹/KL) |
|---|
| Up to 20 | 146.41 | 5.27 |
| 20–30 | 219.62 | 26.36 |
| Above 30 | 292.82 | 43.93 |
Note: A sewer maintenance charge equal to 60% of the applicable water volumetric charge is also payable.
How to Calculate Your Delhi Jal Board Water Bill?
Your Delhi Jal Board (DJB) water bill depends on how much water you consume each month, measured in kilolitres (KL). You can estimate your monthly water bill using the applicable DJB rates.
Formula to Calculate the DJB Water Bill
Total Water Bill = Service Charge + Water Consumption Charges + Sewer Maintenance Charges
Where:
- Water Consumption Charges = Water Consumed (in KL) × Applicable Rate per KL
- Sewer Maintenance Charges = 60% × Water Consumption Charges
Example: Calculating the Bill for 18 KL of Water Consumption
Suppose a household consumes 18 KL of water in a month. Using the applicable rates for consumption up to 20 KL:
- Service Charge = ₹146.41
- Water Consumption Charges = 18 × ₹5.27 = ₹94.86
- Sewer Maintenance Charges = 60% × ₹94.86 = ₹56.92
Estimated DJB Water Bill = ₹146.41 + ₹94.86 + ₹56.92 = ₹298.19
Therefore, the estimated Delhi Jal Board water bill for 18 KL of monthly consumption would be ₹298.19.
Note: This is an illustrative calculation based on the rates provided. The actual bill may vary depending on the applicable tariff, billing period and other charges.
Delhi Jal Board Customer Care
| Purpose | Contact Number |
|---|
| Water/Sewerage/Billing complaints | 1916 / 1800117118 |
| Whatsapp | 9650291021 |
| Control Command Centre Helpline Number | 8383068300 |
| WhatsApp No. for water logging/water tanker issues | 8383068300 |
Delhi Jal Board Bill Payment Through NoBroker
Moving into a new home in Delhi comes with several tasks, from finding a rental and arranging utility connections to completing rental agreements and managing bills. NoBroker brings these related services together in one place, making it easier to manage your move and settle into your new home. Once your Delhi Jal Board (DJB) water connection is active, you can add your bill details on NoBroker Pay and pay your water bill online without switching between different platforms. NoBroker Pay uses the Bharat Bill Payment System (BBPS), providing a familiar digital channel for making your DJB bill payment. Here’s how you can pay your DJB water bill online through NoBroker Pay:
Step 1: Open NoBroker Pay
Visit the NoBroker Bill Payment platform or the NoBroker app, where you can choose the option to pay your utility bills online.
Step 2: Choose Water Bill Payment
Select Water Bill from the available utility payment categories.
Step 3: Select Delhi Jal Board
From the list of available water billers, choose Delhi Jal Board (DJB).
Step 4: Enter Your KNO Number
Enter your 10-digit KNO (K Number) as mentioned on your DJB water bill. Check the number carefully before proceeding to fetch your bill details.
Step 5: Check and Pay
Review the displayed bill amount, due date and other bill details. Once everything is correct, select your preferred payment method and complete the payment.
Step 6: Save the Confirmation
After the payment is successful, keep the payment confirmation or receipt for future reference and to track your transaction if needed.
Frequently Asked Questions
Q. How can I pay my Delhi Jal Board bill online? Ans: You can pay your DJB water bill online through the official DJB RMS Portal or other available digital payment channels.
Q. What details are required for DJB bill payment? Ans: You generally need your KNO/K Number and the bill or consumer details requested by the payment portal.
Q. How can I check my Delhi Jal Board bill amount? Ans: You can use the DJB RMS Portal to view your current bill details, including the payable amount and due date.
Q. How can I download my DJB payment receipt? Ans: After making a successful payment, you can check the payment or receipt section of the DJB RMS Portal and save the available receipt.
Q. What should I do if my DJB payment fails? Ans: Check whether the amount was deducted from your account and verify the transaction status. If the issue remains unresolved, you can raise a payment-related grievance with DJB.
Q. What happens if I do not pay my DJB water bill? Ans: Non-payment of water charges can result in action such as disconnection of water and sewerage connections, subject to the applicable DJB provisions.
Q. What should I keep after paying my DJB bill? Ans: Keep the payment receipt, transaction/reference number, payment date and payment confirmation until the payment is reflected correctly in your DJB account.
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Ritika is a content writer at NoBroker who writes practical guides on running a home, including paying utility bills, personal loans, household finance, repairs and home improvement. She explains each task in simple steps, with the charges, documents and official links a reader needs.
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