BBMP Updates E-Khata Approval Process with Random Allotment System

Bengaluru residents applying for the BBMP e-khata can now expect a smoother, faster, and more transparent process. In response to an increase in public complaints about delays, harassment, and irregularities in handling e-khata applications, the Bruhat Bengaluru Mahanagara Palike (BBMP) has launched a random allotment system that assigns applications to revenue officers in a round-robin manner.

This major upgrade aims to ensure accountability and prevent unnecessary delays in the processing of property ownership records.

What is E-Khata?

An e-Khata is the digital version of the property document issued by the Bruhat Bengaluru Mahanagara Palike (BBMP). It contains details about a property, including its ownership, location, and tax payment history. It serves as official proof that the property is registered and compliant with civic regulations. The e-Khata is crucial for paying property tax online, obtaining building plan approvals, securing home loans, transferring ownership, and ensuring smooth property transactions.

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Why was the Change Needed?

Until now, citizens had to submit e-khata applications manually at ward offices, where they were assigned to specific revenue officers. This often led to complaints about:

• Delays in approvals, with files stuck for months.
• Harassment in the form of repeated document requests and unofficial payments.
• Lack of transparency in how officers were allocated cases.

How does the New Faceless System work?

Under the new system, citizens will not know which officer is handling their application. The BBMP says this anonymity will eliminate local influence and corruption, as applications will now be assigned through e-khata random allotment.  According to BBMP officials:

• All applications will be distributed evenly among officers, ensuring no officer gets more or fewer cases than others.
• Applications are distributed outside the applicant’s local jurisdiction to avoid the influence of middlemen.
• Officers must process each application within three days of login. If an application is delayed, the remaining applications in their queue will be reassigned to other officers.
• Staff must act on at least one application within 36 hours of login. Failure to do so will lead to the application’s withdrawal and reassignment, with further allocations only possible after approval from the zonal joint commissioner.
• Each officer is initially assigned up to 50 applications. And as applications are cleared, new ones will be assigned. 

Benefits of the Faceless E-Khata System

A senior BBMP revenue officer stated on August 5th that a random allotment system for e-khata would be implemented. This will be based on the First In, First Out (FIFO) principle. Here are the benefits of faceless e-khata online: 

• Faster processing with strict deadlines so that applications cannot be left pending indefinitely.
• Applicants will not know which officer is handling their case, reducing the chance of influence or corruption.
• Officers get an equal number of cases, ensuring fairness in distribution.
• By routing applications outside the local area, the role of brokers and intermediaries will be restricted.

Conclusion

The new BBMP e-khata allotment system is a big step towards making property services in Bengaluru faster and more transparent. By removing local influence, reducing delays, and ensuring a fair distribution of work among officers, the BBMP aims to provide citizens with a smooth experience. If implemented well, this system can set a strong example for other civic services in the city.

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