According to the Consumer Protection Law, a consumer, a Voluntary Consumer Association, any state or central government can file a consumer complaint. A dissatisfied customer can file the complaint in the State Consumer Dispute Redressal Commission. The complaint can be of any nature. It can be related to Real Estate frauds, unsatisfactory utilities or services provided by the builders, delay in possession, agreement disputes between buyer and seller, medical negligence, low quality consumer product, etc. But how to file a case in consumer court?The complaint can be made offline as well as online. We will look at both the methods concerning how to file complaint in consumer court.How to file a case in consumer court offline?You can file the complaint on all working days between 10 am to 4:30 pm. The address is Upbhokta Nyay Bhawan, F-Block, General Pool Office Complex, INA, New Delhi-110023.The complaint must be signed by the consumer/complainant and it must be supported by an affidavit duly attested by the Notary. It should be in the following format:
Index
List of dates
Memo of all the parties along with their latest addresses and phone numbers
Complaint
Affidavit attested by the notary
Receipt, Cash Voucher etc. related to the complaint duly attested
Demand draft of Rupees 5000 in favour of the Registrar, NCDRC, New Delhi
How to complaint in consumer court online?If you wish to file complaint in consumer court using online method, here is what you can do.
Go to Consumer Online Resource and Empowerment Centre at www.core.nic.in
Register on the website using name, email id, contact details.
You can file your complaint here against any registered brand or service provider. From the dropdown menu choose sectors, segments and brands. All the brands and services registered with the Department of Consumer Affairs are included here.
Mention the nature of complaint, details of the people involved and other documents to support your complaint as well.
Also indicate the consequences and relief sought by the complainant.
After submission, an electronically generated number is assigned to the complaint. Through this number you can track the status of the complaint and whether it is resolved or not yet.
Note: You can file the complaint either in English or Hindi.This is the complete step by step process on how to file a case in consumer court.
Hey there,Everyday, we buy things from shops and online portals. As a citizen of this country, there are many schemes and portals in place to safeguard my interest. Consumer Court is specially formed to solve issues, complaints, grievances faced by a customer.As regular consumers we should be aware of how to file a case in consumer court.This will help us protect Consumer Rights. Take a look below to know more.How to complaint in consumer court ?Any person who has either purchased goods or availed service in exchange of monetary units i.e. money can be deemed as a consumer. Any consumer can file a case in the consumer court. Incase of the death of a consumer, a representative or legal hire can file a case in the consumer court.How to file a complaint in consumer court ?
The first type in this process is sending notice to the seller about your intention to file a complaint. You can send the seller to the service provider with a notice.
A lawyer or advocate can draft the consumer complaint.
In the draft, mention necessary details and relevant documents
Request the appropriate forum to accept your case.
Hi Buddy,Last year I filed a consumer forum complaint against a local restaurant. Hence, I would like to share my experience with you about the same. I remember it was during the month of October 2021, that I visited a well-renowned restaurant in my locality. Everything went well except for the time when they provided me with the bill. I was shocked to see that they were charging a service tax, and along with that the waiter also came separately and was forcing us to pay an extra tip. I was furious.I explained to the restaurant owner that according to the established criteria, service charges are now entirely optional and not required. The amount of the service charge should be left up to the judgement of the consumer and not set by hotels or restaurants.Nevertheless, to my dismay, they were not agreeing. By that time I was really angry to see that they were openly looting customers. Hence, I decided not to pay them the service charge and left the restaurant with the bill and lodged a consumer court complaint.It was during this time that I was researching the procedure to file a complaint when I found Srishti’s answer on the NoBroker forum page. I was pleased to find such a detailed answer about the process of filing a consumer court online complaint.I visited the National Consumer Helpline Website.I called and registered my complaint on the consumer forum helpline number; 1800114000 or 14404 or 1915. This number is available from 8:00 AM to 8:00 PM throughout the week except for national holidays. I also send an SMS detailing my complaint on this number, 8130009809. Their service was very good. It was because of their help my grievance was mitigated. The restaurant owner also apologised and realised their mistake and refrained from making it mandatory for customers to pay the service charges.I would like to conclude here about my experience with lodging consumer forum complaints, by saying that it is of utmost importance for you as a customer to be aware of any kind of fraudulence. Jago Grahak Jago:)Verify your technical documents and title search deeds with the help of NoBroker’s due diligence pack.
Hi Buddy,
Last year I filed a consumer forum complaint against a local restaurant. Hence, I would like to share my experience with you about the same. I remember it was during the month of October 2021, that I visited a well-renowned restaurant in my locality. Everything went well except for the time when they provided me with the bill. I was shocked to see that they were charging a service tax, and along with that the waiter also came separately and was forcing us to pay an extra tip. I was furious.
I explained to the restaurant owner that according to the established criteria, service charges are now entirely optional and not required. The amount of the service charge should be left up to the judgement of the consumer and not set by hotels or restaurants.
Nevertheless, to my dismay, they were not agreeing. By that time I was really angry to see that they were openly looting customers. Hence, I decided not to pay them the service charge and left the restaurant with the bill and lodged a consumer court complaint.
It was during this time that I was researching the procedure to file a complaint when I found Srishti’s answer on the NoBroker forum page. I was pleased to find such a detailed answer about the process of filing a consumer court online complaint.
I visited the
National Consumer Helpline
Website.
I called and registered my complaint on the consumer forum helpline number; 1800114000 or 08368711588. or 1915. This number is available from 8:00 AM to 8:00 PM throughout the week except for national holidays. I also send an SMS detailing my complaint on this number, 8130009809. Their service was very good. It was because of their help my grievance was mitigated. The restaurant owner also apologised and realised their mistake and refrained from making it mandatory for customers to pay the service charges.
I would like to conclude here about my experience with lodging consumer forum complaints, by saying that it is of utmost importance for you as a customer to be aware of any kind of fraudulence. Jago Grahak Jago:)
I followed the process mentioned in the above answers to file a case in consumer court when I was fooled by a retailer. I did it online as it helped me save so much time. You can take the help of the above process to file one if you want to.
What kind of complaints can consumers make?
You as a customer may register a complaint if you feel you have been wronged by:
A business on an e-commerce website or when the goods you have received or committed to buying have one or more flaws.
There are problems with the services you received.
When a dealer has billed higher than the actual cost of the products or services as set by the government bodies.
Products that create a risk to the health and well-being of any customer.
Whenever a particular thing is offered for sale to the general public while being in violation of any specific laws.
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How to file a case in consumer court?
Vinayak Bhardwaj
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May 7, 2021
2021-05-07T12:52:41+00:00 2021-05-10T19:41:21+00:00Comment
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