Answer ( 1 )

  1. According to the Consumer Protection Law, a consumer, a Voluntary Consumer Association, any state or central government can file a consumer complaint. A dissatisfied customer can file the complaint in the State Consumer Dispute Redressal Commission. The complaint can be of any nature. It can be related to Real Estate frauds, unsatisfactory utilities or services provided by the builders, delay in possession, agreement disputes between buyer and seller, medical negligence, low quality consumer product, etc. But how to file a case in consumer court?

    The complaint can be made offline as well as online. We will look at both the methods concerning how to file complaint in consumer court.


    Book Best Packers & Movers with Best Price, Free Cancellation, Dedicated Move Manager

    Get Rental Agreement With Doorstep Delivery, Super Quick & Easy

    This is third

    This is third

    This is fourth

    This is fourth

    This is fifth

    This is fifth

    This is six

    This is six

    This is seven

    This is seven

    This is eight

    This is eight



    How to file a case in consumer court offline?

    You can file the complaint on all working days between 10 am to 4:30 pm. The address is Upbhokta Nyay Bhawan, F-Block, General Pool Office Complex, INA, New Delhi-110023.

    The complaint must be signed by the consumer/complainant and it must be supported by an affidavit duly attested by the Notary. It should be in the following format:

    • Index
    • List of dates
    • Memo of all the parties along with their latest addresses and phone numbers
    • Complaint 
    • Affidavit attested by the notary
    • Receipt, Cash Voucher etc. related to the complaint duly attested
    • Demand draft of Rupees 5000 in favour of the Registrar, NCDRC, New Delhi

    How to complaint in consumer court online?

    If you wish to file complaint in consumer court using online method, here is what you can do.

    • Go to Consumer Online Resource and Empowerment Centre at www.core.nic.in
    • Register on the website using name, email id, contact details. 
    • You can file your complaint here against any registered brand or service provider. From the dropdown menu choose sectors, segments and brands. All the brands and services registered with the Department of Consumer Affairs are included here.
    • Mention the nature of complaint, details of the people involved and other documents to support your complaint as well.
    • Also indicate the consequences and relief sought by the complainant.
    • After submission, an electronically generated number is assigned to the complaint. Through this number you can track the status of the complaint and whether it is resolved or not yet.

    Note: You can file the complaint either in English or Hindi.

    This is the complete step by step process on how to file a case in consumer court.

Leave an answer