I am about to finalise a packers and movers company for an intercity move and they shared the quotation plus terms on WhatsApp. Most of it looks pretty generic, so I’m not sure what people usually check before confirming. What contract terms matter the most before hiring packers and movers?

Before hiring a packers and movers company, always ask for a proper written quotation, exact delivery schedules, and full transit insurance coverage. Never pay the full price up front; instead, check their GST or registration details and exactly what surcharges apply.

Remember, the documented contract (Consignment Note) is your only legal protection. Below, I have shared what contract terms matter the most before hiring packers and movers.

What Critical Contract Terms to Check Before Hiring Packers and Movers?

A professional quotation should clearly mention the following:

• Packing material charges

• Labour costs

• Transportation fees

• Toll charges

• GST details

Ensure that your quote clearly mentions these charges separately. Also, confirm with your packers and movers whether unpacking is included or charged separately.

One of the most important contract terms is to check the itemised inventory list. Every single major item, carton, piece of furniture, and appliance being relocated should be listed in your agreement.

Also, make sure to record any existing scratches or damage on high-value items such as TVs, refrigerators, washing machines, or glass furniture before packaging begins. If you ever need to file a damage claim, this becomes crucial.

Many of you believe that all moving firms offer complete protection. But let me tell you, this is not always true. During my 2BHK relocation last year, I came to know that basic insurance only provides a small compensation that is nowhere close to the actual item value.

So, always check in your contract whether they provide the following:

• Transit Insurance for intercity shifting

• Released Value Protection (basic limited coverage)

• Full Value Protection (replacement-based coverage)

Reputable movers typically charge between 2% and 3% of your declared item value for transit insurance.

The expected pick-up and delivery dates of your belongings should always be specified in the agreement.

• Check what happens if the shipment is delayed due to weather, road blockages, or vehicle problems.

• Reliable moving firms often offer regular shipment updates while in transit.

Always avoid companies that require full payment up front. Most reputable movers require a small booking deposit, with the balance paid after delivery.

Also, check the following in your contract:

• Cancellation and rescheduling penalties

• If the company that handles your goods at the point of origin also transports and delivers them to your final destination.

• In the case of an unresolved claim for damages, the contract should explain the dispute resolution process.

Finally, before confirming the booking, don’t forget to check their GST and registration information, as well as their complaint history on trusted consumer review platforms. I hope my answer resolves your query.