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Q.

How to Raise Complaint for Wrong Electricity Bill in Hyderabad?

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In Hyderabad, for wrong electricity bills, first approach your nearest CSC/ICSC and get an acknowledgement. If unresolved, escalate to CGRF via their website, register your complaint with details, attach supporting documents, submit OTP, and track using the reference number until resolved.
0 2026-03-31T11:29:18+00:00

Here’s how to raise complaint for wrong electricity bill in Hyderabad,

  1. Before escalating, visit your nearest Customer Service Center (CSC), Integrated Customer Service Center (ICSC), or the concerned office. 

  2. File your grievance in person and obtain an acknowledgement receipt. This step is mandatory before approaching the Consumer Grievances Redressal Forum (CGRF).

  3. Give the service centre time to resolve the issue. If your complaint is not addressed within a reasonable period, you can escalate it to the CGRF.

How to Raise a Complaint in CGRF?

  1. Visit the Electricity Consumer Grievance Redressal Forum (CGRF) website (

    http://117.239.151.73:9999/CGRF/Home.jsp

    ). Click on the “Complaint Registration” option.

  2. Enter your mobile number and register your complaint by selecting your category: New Consumer, Existing LT Consumer, or Existing HT Consumer. Fill in all details regarding your bill issue and attach supporting documents like your bill copy and acknowledgement from CSC/ICSC.

  3. Click on Send OTP and enter the OTP received on your registered mobile number. Submit the complaint for processing.

Once submitted, note the complaint reference number. The CGRF will review and resolve grievances related to wrong bills, meter issues, or billing disputes. Follow up regularly until the issue is resolved. Wrong electricity bills can include:

  1. Excess charges

  2. Incorrect meter readings

  3. Low consumption issues

  4. Bills not received. 

Ensure you have a copy of your latest electricity bill for reference. By following these steps, consumers in Hyderabad can ensure that wrong electricity bills are formally addressed and corrected through the proper grievance redressal system.

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