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Q.

How to Raise a Complaint in Adani Gas for Wrong Bill?

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Summary
Raise an Adani Gas billing complaint by logging in online or calling customer care. If unresolved, escalate stepwise to In-charge Officer, Nodal Officer, and Appellate Officer. If still pending, approach PNGRB. Follow the escalation process with TATs for proper resolution.
0 2026-04-02T11:34:36+00:00

Here’s how to raise a complaint in Adani Gas for a wrong bill:

  1. Contact Customer Care: Call Adani Gas Customer Care at 079-47545252 to register your billing complaint. Provide your account details, bill number, and the issue clearly. Wait for the resolution within the turnaround time (TAT) given during registration.

  2. Escalate to In‑charge Customer Care Officer: If the complaint is not resolved within the prescribed TAT, escalate the matter to the In-charge Customer Care Officer by calling the same number and pressing 7. The officer is required to respond within 7 days.

  3. Approach the Nodal Officer: If you remain unsatisfied with the In-charge Officer’s response, escalate the issue to the Nodal Officer by calling 079-47545252 and pressing 8. The Nodal Officer must respond within 7 days.

  4. Contact the Appellate Officer: If the Nodal Officer does not resolve your grievance, escalate further to the Appellate Officer by calling the same number and pressing 9. The Appellate Officer has 7 days to respond.

  5. Escalate to PNGRB: Only after completing all ATGL escalation steps, and if the issue remains unresolved, lodge your complaint with the PNGRB Integrated Grievance Management System at

    https://eportal.pngrb.gov.in/consumerweb

    . Provide details of all previous complaint escalations for faster resolution.

Following these steps ensures your billing complaint is formally registered, tracked, and resolved in accordance with Adani Gas and regulatory guidelines.

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0 2026-04-01T10:33:56+00:00

To raise a complaint in Adani Gas for wrong bill,

  1. Visit the official website of Adani complaint login (

    https://www.adanielectricity.com/complaint-login

    )

  2. Enter username, password, and captcha 

  3. Click on the Login option

I hope this helps!

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