Consumer Protect Act 1986 is an act which was brought into action to resolve consumer grievances if they have been a victim of illegal trade at the hands of traders and manufacturers. The act aims to continue fair practices by sellers. You are asking who can file a complaint under Consumer Protection Act 1986. I am going to resolve this query of yours and I will also share some insights into the rights of consumers as per the act.
First things first, a complainant can be any of the following as per Consumer Protection Act 1986:
Any consumer who feels his / her consumer rights have been violated
Any voluntary consumer association
The Central Government or State Government
One or more consumers, on behalf of many consumers who have the same interest
In cases of death of a consumer, his/her legal heir or legal representative
Now that we have determined who can file a complaint under Consumer Protection Act 1986, let us familiarize ourselves with the rights and responsibilities of a consumer as per this act:
Rights- Right to Safety:
Keep a check on quality and guarantee of the goods
- Right to Choose-
The right product at the right price among many competitive prices.
- Right to be informed-
About each and every detail about the product to make an informed buying decision.
- Right to Consumer Education-
to the rights and responsibilities as a consumer
- Right to be heard-
to get redressal for concerns and grievances
- Right to seek compensation-
if the consumer has been a victim of unfair and inhumane practices or exploitation
- Responsibility to be aware:
in order to purchase safe and quality products
- Responsibility to think independently
: about their choices and buying decisions
- Responsibility to speak out:
about any concerns or grievances
- Responsibility to complain:
if there is a sense of dissatisfaction with goods or services
- Responsibility to be an Ethical Consumer:
and not indulge in any unfair or deceptive practices
This should answer your query:
who can file a complaint under COPRA Act 1986.
Who can file a complaint under Consumer Protection Act 1986?
Ranjeet
2.5k Views
1
3 Year
2021-09-23T11:24:08+00:00 2021-09-23T14:29:58+00:00Comment
Share