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Q.

What to Do When Your Property Manager Ignores You?

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2 months

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About six months ago, I faed this issue and didn’t know what to do when your property manager ignores you. I tried reaching out, but there was no response. Then I researched online and found a step-by-step method. It includes checking the lease, keeping a record of messages, staying polite but firm, and trying different ways to contact them. 

What to Do If Your Property Manager is Ignoring You?

  1. It is important to review the lease for clauses about communication and response times. Keeping records of emails, messages, and call logs helps provide evidence of attempts to reach the manager.

  2. Send follow-up emails explaining the problem and asking for a reply within a reasonable time. 

  3. If emails are ignored, try calling or sending a formal letter. It may increase the chances of getting a response, especially for urgent requests like repairs.

  4. If the manager is part of a larger company, contacting senior management or the property owner may be required. Often, the issue lies with management rather than the individual manager.

  5. Lease agreements may include clauses for mediation or other dispute resolution methods. 

  6. Local real estate associations can also provide guidance for handling unresponsive property managers.

Following these steps worked for me, and I was finally able to get a response from my property manager. Hope this helps you.

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