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A hierarchical structure or procedure known as a "escalation matrix" illustrates the steps and parties involved in elevating a problem or issue within an organisation. It acts as a blueprint for handling issues that are too complex to be handled at lower levels. The matrix often depicts the chain of command and specifies who should be contacted when a problem occurs at each level. As the issue worsens, it is transferred to higher-level authorities or specifically chosen people with more authority or knowledge. The escalation matrix supports efficient internal communication and problem-solving by ensuring prompt and proper management of concerns.
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What is meant by escalation matrix?
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2023-06-21T12:11:54+00:00 2023-06-22T11:34:35+00:00Comment
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