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Q.

How to Update KYC in PNB Online?

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Punjab National Bank requires customers to update their KYC (Know Your Customer) details in line with RBI rules and its own policy. If the KYC on your account is due, not updating it by the deadline may lead to restrictions on account operations. So, how to do PNB KYC online? You can login via the PNB ONE app or via PNB’s Internet Banking Services (IBS), check your KYC status, and if it shows “pending” or “need update”, go to the KYC update section.

How to Update PNB KYC Online?

To update KYC, you will require officially valid documents for identity and address proof. These include (but are not limited to): Aadhaar card, PAN card, voter ID, passport, driving licence, etc. Also, you may need a recent photograph, and perhaps proof of address utility bills etc., depending on what’s missing.

  • As mentioned, for the online process, you can either use the PNB ONE app or the PNB’s Internet Banking Services (IBS). 

  • There you can check your KYC status, and if it shows “pending” or “need update”, go to the KYC update section.

  • Then upload/scanned documents (identity, address etc.) or complete Aadhaar-OTP verification for e-KYC if that is acceptable.

If online isn’t feasible (for example, documents need manual verification), you can send your KYC documents (scanned / attested copies) via your registered email or by post to your “base branch” (the branch where your account was opened or maintained). Alternatively, you can physically submit them at your branch.

As per PNB’s issued deadline, customers should have updated their KYC by 08.08.2025. If you have failed to update KYC by that deadline, the bank can place restrictions on some services or block certain operations until your KYC is complete.

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Wondering how to update KYC in PNB online. Updating your KYC (Know Your Customer) details with Punjab National Bank (PNB) online is a convenient process that can be completed through the bank’s internet banking platform. 

How to Do PNB KYC Online?

Here’s a step-by-step guide to help you:

  • Visit the

    official PNB website

    . Click on “Internet Banking” and log in using your User ID and Password.

  • Once logged in, navigate to the “Service Requests” or “e-Services” tab on the dashboard. Select “Update KYC” from the list of available services.

  • You will need to upload scanned copies of your KYC documents. Typically, these include proof of identity (Aadhaar card, passport, or voter ID) and proof of address (utility bills, bank statements, or rental agreements).

  • Ensure that the documents are clear and readable.

  • Carefully review the details and documents you’ve entered. Make sure all information is correct and complete. Submit your KYC update request through the online portal.

  • After submission, you will receive a confirmation message or email acknowledging the receipt of your request. You can track the status of your KYC update request through the “Service Requests” or “e-Services” section in your internet banking account.

  • PNB will process your KYC update request, and once the verification is complete, your details will be updated accordingly. The process usually takes a few business days.

This is how to update KYC online in PNB.

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