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Q.

How to Complain Against Packers and Movers?

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40 days

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Summary
Resolve relocation disputes effectively with this step-by-step action plan. Gather all evidence: receipts, contracts, insurance policies, inventory lists, emails, chats, and photos/videos of damages or missing items, to build your case. Contact the company immediately demanding compensation per contract or policy. If unresolved, dial National Consumer Helpline 1915 or SMS 8800001915, or register online at consumerhelpline.gov.in/public. Escalate with a lawyer's legal notice citing Consumer Protection Act deficiencies, then file at the district Consumer Forum for swift hearings and compensation.

Hey, if you want to know how to complain against packers and movers, I will help you out.


  1. You should start by documenting the complete order. Get all the receipts, contracts, insurance policy, if taken, inventory list, all the communication like emails and chats, photos, videos of damages, and missing goods and whatever evidence you can gather to prove your case.

  2. You should then contact the company immediately and demand compensation as per the contract or the insurance policy, if applicable.

  3. If this doesn’t settle your issue, call the National Consumer Helpline number 1915 or send an SMS to 8800001915. 

  4. You can

    register a grievance online at the Government Consumer Helpline website. 
  5. If needed, you can hire a lawyer to send a formal legal notice, mentioning the Consumer Protection Act for deficiency in service and demand a resolution. 

  6. If there is no response to your notice, you should file a complaint at the district Consumer Disputes Redressal Forum to get compensation. You can expect the hearing to begin within a few months.


This is all from my side. I hope this will be useful for you.


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