Zivora Help & Support

You can cancel or reschedule your service directly from My Bookings. Select the booking you want to modify and choose Cancel or Reschedule. You can also use the Chat Support option on the booking detail page to speak with a support agent.

If you're unable to make changes from the app, write to us at salonescalations@nobroker.in with your booking details and we'll assist you promptly.

We're sorry if a salon partner was not assigned to your booking or did not arrive at the scheduled time. Please check your booking status in My Bookings for real-time updates. You can also use the Chat Support option on the booking detail page to connect with a support agent instantly.

If the issue persists, reach out to us at salonescalations@nobroker.in with your booking ID and we'll resolve this on priority.

Your safety and comfort are our highest priority. If you've experienced inappropriate or unprofessional behaviour from a salon partner, please report the incident immediately. You can use the Chat Support option on your booking detail page in My Bookings to connect with a support agent.

Alternatively, write to us at salonescalations@nobroker.in with a description of what happened and your booking details. We treat every such complaint with seriousness and will take appropriate action.

We're sorry to hear the service didn't meet your expectations. Your feedback helps us maintain high standards across all our salon partners. To raise a concern, go to My Bookings, select the booking, and use the Chat Support option to speak with a support agent.

You can also share the details of your experience at salonescalations@nobroker.in along with your booking ID, and our team will review your case and get back to you within 24 hours.

If any damage was caused during the service to your property, clothing, or otherwise, we want to make it right. Please go to My Bookings, select the booking, and use the Chat Support option to report the issue to a support agent.

You can also document the damage with photos and email us at salonescalations@nobroker.in with your booking ID and a brief description. Our team will investigate and work towards a fair resolution.

Refund requests are accepted within the applicable window after service completion. The timeline and conditions may vary by service type.

To check your payment status or initiate a refund, visit My Bookings and select the relevant booking. You can use the Chat Support option on the booking detail page to speak with a support agent. For further assistance, email us at salonescalations@nobroker.in with your booking ID and payment details.